💰 Refund Policy

At Seva Port, we are committed to providing a smooth and reliable experience for both clinics and patients. In the rare event of a payment issue, please review our refund policy below:

1. Appointment Payment Issues

If a user has made a successful payment but the appointment is not booked due to technical or processing issues, we will take one of the following actions:

• 📌 Manual Booking Support: Our support team will rebook the appointment without any extra charges.
• 💸 Or Full Refund: If rebooking is not possible, the full amount will be refunded to the original payment method within 5–7 business days.

Note: Only one of the above will be applicable based on the situation.

2. Clinic Subscription Issues

If a clinic pays for a subscription and the account is not activated within the expected time, we will take one of the following actions:

• ✅ Activate Account: We will manually activate your clinic account and ensure full access.
• 💰 Or Full Refund: If you no longer wish to continue, a full refund will be issued within 7 business days.

Note: Only one of the above will be done depending on your choice and situation.

⏳ Refund Processing Time

All eligible refunds will be processed within 5–7 business days to the original payment method. We appreciate your patience and understanding during this process.